Most recently, as part of SIM National’s STEM Outreach week (November 2-6, 2020), Nick served as a mentor for attending high school and college students. In addition to participating in the monthly meetings, he enjoys volunteering his time to support the HMG CIO Summit and the FWSIM STEM initiatives. As a result of this success, in 2021, the rollout will continue to other parts of the organization. Results to date have been very favorable adoption, Agile maturity and business agility continue to demonstrate positive improvements. In three months over 150 associates have been trained including Executives, Product Owners, Scrum Masters, Developers, and Quality Assurance Analysts. Not only did the metrics show progress but they also showed where teams struggled so that corrective action would be immediately addressed.Ī pilot team was selected to start the transformation and quickly moved to all teams within a business channel. Continuous monitoring and measurement of a team’s progress was critical. As each team was being trained, an Agile coach was assigned to them to assist with Scrum adoption. Nick onboarded a 3rd-party partner who would provide the internal teams with training, coaching and continuous measurement of progress. Training in the framework and the accountability of the role was critical for a successful transformation. Adopting Scrum provided a framework and standard approach to solution delivery for all teams. The plan called for Product focused teams to adopt the Scrum Framework to deliver their product and services. The plan included a focus on change management, adoption, training, and team measurement. Working with senior business and IT leadership, Nick developed a plan that set a new direction for the organization to achieve and sustain success. He reviewed all levels of the organization and with a detailed focus on the roles of Product Owner, Scrum Master, and Developer, he concluded that the level of Agile maturity was low, and the organization needed to execute a plan for improvement. In response, Nick assessed the capabilities of their Product and Engineering teams with respect to their Agile maturity. The shift to a product focus required the adoption of Agile throughout business and IT. In response to changing borrower expectations, Freedom Mortgage changed its business model and focus to be more product oriented which included technology as a key component of their product offering. Today's borrowers have heightened expectations when applying for and managing loans.
Director, Project Operations, Digital Delivery Officeįreedom Mortgage is one of the nation’s largest loan originators and servicers, providing mortgage loans through retail, wholesale, and correspondent channels.
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